Revenge travelling is here to stay

I returned back home on 17th Oct. 2020 after a two week business trip across Karnataka. With this, I have completed 9,400 kms of travel by road since 10 Aug. 2020 when I stepped out of home for the first time after a 150-day self-imposed exile, thanks to multiple lockdowns due to the Covid-19 Virus outbreak. The rubber I have burned is mostly self-driven and partially chauffer driven. But for a short trip to visit some of my favourite temples in September, all other trips have been on work. I have met already 80% of my 140-member sales team at Levista Coffee across TN & KA these last two months and as I write this, my Samsonite is gleefully smiling at me for yet another trip that begins Tuesday and thereafter. 

Revenge Travel, as the term has claimed obnoxity in the recent past is here to stay, I guess. If trends are to be believed (and seen personally!), I guess it is so. To begin with, some hard numbers issued by the Oil Industry in India indicate the same. A 1.65% & 1.5% increase in Diesel and Petrol consumption compared to last year, same period. A very small single percentage number of growth but the digits make it look more attractive. For the record, India consumes 3x Diesel to Petrol, noticeably because most of the goods movement in India is by trucks and they are almost 100% Diesel-driven. Due to the surge in work related travel to scores of us and a lack of public transportation, even taxis (mostly diesel consuming ones) are back in demand while a small portion of personal vehicles (like mine) use diesel as well. 

Sale of Petrol grew to 982,000 tons in the first half of October, up from 967,000 tons in the same period in 2019 and 968,000 tons in the first fortnight of Sep. 2020 while Diesel sales rose to 2.65 million tons in the first fortnight of October from 2.43 million tons a year back and 2.13 million tons in the first half of Sep. 2020. With the Navarathri / Dassera / Pujo festivities lined up in the second fortnight of October and a subdued yet enthusiastic Deepavali in the anvil, it seems that fuel consumption is going to continue to rise. 

Another noticeable point is the upward trend in Fastag usages, from Rs. 1,800 Cr. in Feb. 2020 to approx. Rs. 1,700 Cr in Aug. 2020. And this, even as I see fewer vehicles in the dedicated Fastag lanes compared to the “cash lanes” across several Toll Plazas where I have travelled the last two and half months. One obvious negative trend is the dwindling numbers at highway restaurants, cafés and pit-stops. From the nondescript coffee kiosks dotted along the highways to the more organised eating joints, there is a significant drop in numbers, save for a select few which are in high demand due to scarcity of outlets in the vicinity. 

Interestingly, I saw a number of vehicles parked aside the Highways and people eating off plates, perhaps with home-cooked food – a trend which was the “only” way before the driving-down trends began around a decade back. The otherwise famous cafés which witness a huge surge in visitors riding their prized motorcycles or cavalcades of cars with bunches of friends and families is sorely missed, quip restaurant managers and owners.

Hotels that provide lodging are also seeing a growth in occupancy levels albeit still less than 50% of pre-Covid levels which used to hover around 65% on an average but for weekends where select properties were lucky with a full house. I still wonder if the entire room is fully sanitized, linens washed off after every guest departs – not just an expensive affair but also laborious, one reason why I have been cautious about where I retire for the night during my travels. And the F&B areas of these hotels are no different with social distancing of tables and limited numbers of Chairs per table to avoid crowding. Most restaurants avoid Buffet – which has been proven to be one of the fastest ways to spread the dreaded virus, especially with a number of people sharing crockery and cutlery.

As clichéd as it sounds, “Revenge Travel” is here to stay. Only difference is that most of the Tourism business will be Domestic and the Indian Hospitality Industry cannot ask for more.

Rail Retail – The next big thing?

Among the few exciting assignments that I have worked all my life, one of the most interesting ones was setting up commercial opportunities at the first greenfield private airport in India at Bangalore in 2006. I was among the first few to join BIAL, the company which was helmed by Zurich Airport along with L&T and Siemens as Private Partners and the Union Government of India & Government of Karnataka providing the necessary statutory support. I was solely responsible for conceptualising, designing, leasing and later managing the Retail areas at the Airport which included Duty Free Retailing in the International Departures & Arrivals, Domestic Retail in all other areas, F&B outlets including Cafes, Restaurants, Pubs and ForEx outlets keeping in mind the convenience of passengers as well as increasing the non-Aero revenues for the airport company. What was then (in 2006) – Travel Retail, a national industry of Rs. 300 Crores pa is now over Rs. 3,000 Crores, thanks to upgraded Airport Terminals at Delhi, Mumbai, Chennai, Bangalore, Kolkata, Hyderabad and Kochi over the past decade. 

I have been an avid traveller all my life and after flying two times a week, forty times a year for a decade in work, I took to rail travel over the past half-decade ever since I turned an Entrepreneur due my business interests largely being achievable by train and more so saving travel time (during night) as well lower cost of travel and transportation, save the cost of F&B at Airports. I just got in to yet another Shatabdi trip and I ain’t surprised I know by platform number already and a clear plan of what to munch when I arrive at Bangalore as well, at the Adigas outlet where the train would drop me. Similarly, the F&B outlets at various stations are familiar to regular passengers like me and those who plan their travel around food & snacks (your’s truly included) know how early to reach the station for the last grub or drink before boarding. 

Shatabdi has been a revolutionary product (sounds like a software product from Infosys or ICICI, hic!) from Indian Railways and with faster drive time as well as complimentary meal on board. What used to be an exciting array of food items before is now a simple breakfast and a simpler meal with a beverage or two in between. The not so great thing is that there is no possibility for passengers to purchase food items even if they wish to do so. Sounds familiar to the scenario a decade and half back when low cost carriers like Air Deccan started off leaving passengers stranded ob=n board with no possibility of even buying water or snacks. Last week, I was traveling in the much touted and recently inaugurated Tejas Express from Chennai to Madurai which was inaugurated by none other than the man of the moment, the Hon’ble Prime Minister of India, Shri Narendra Modi.The train covers a distance of over 450 kms in 6.5 hours compared to other trains which take 90 mins more than this. With traffic on rails (yeah, more trains you see) having grown manifold over the years, it’s an awesome feat by Indian Railways that they have managed to cover this distance in the said duration. While the train has several exciting features such as an access controlled door, CCTv cameras and personalised entertainment, the F&B scenario is the same as a Shatabdi. 

The Railways could help themselves by offering “Travel Retail” on board akin to the Airlines which not only opens up an array of incremental income to the agency but also provide passengers a break from monotony in travelling seated all day (or evening). Way back in 2010 when I was responsible for setting up new cafes for Café Coffee Day, India’s largest coffee chain with over 1,600 outlets today, I charted a plan to set-up a mini-café on board Rajdhani and Shatabdi Trains. The proposal was to have a portion of the pantry car culled in to a café – a café on the move with outstanding visuals even as the train cruises at 90-110 kms between cities. The proposal was rejected by the then Head of IRCTC, the agency which was and is responsible for the commercialisation of the Railway network for reasons best known to him. Even as I was walking up to my train this morning, I saw this tuck shop selling Railway merchandise and once again I am intrigued by the immense possibilities and opportunities that beckon in Travel Retail at Railways. With the elections ahead, I don’t see any new initiatives until June 2019 but am hoping the new Ministry would take this up more seriously. For the love of travelling.