Reminiscing the past

It’s been over 5 months since I wrote anything on this blog, especially. Not that I didn’t have anything to observe, even better to share my experiences in retail as I learn a thing or two new every passing day. Frankly, the last 4 months have been overwhelming to say the least.  In my new role as Executive Vice President that I am helming at the Daily Thanthi Group - the world’s oldest and in-continuous production Tamil language publication for over 80 years, we are building an incredible digital product that has the potential to touch millions of lives, especially the small and marginalised retailers. 

More on that, later.

Yesterday, 26 September was the 9^th Founding Day of my first entrepreneurial (mis)adventure Smiling Baby. Conceived as a one-stop baby-shop focussing on young parents and their little ones, we opened the first store on this day in 2014. Located right opposite to the city’s famed Malar Hospital at Adyar, the concept had the potential to spread its wings across the 33+ districts (back then) of Tamil Nadu. What remains today, is several crores of money invested without returns, memories, good and bad and a lot of life lessons.

I didn’t fathom the courage to write this piece yesterday. One, It was a long and busy day at work. And these thoughts do not come when I am positively preoccupied with things I enjoy doing. Second, I didn’t want to strain my emotions further on such a day.

I was an accidental Entrepreneur. My father was a Foreman at ITC Ltd., a class-8 pass-out turned factory worker for 33 years. My mother was a school teacher and ensured she superannuated, even though my elder sister and I were already working. My parents taught me to stand on my own legs, never to borrow money and live within our own means. 

I never had a childhood / youth-hood aspiration to become an Entrepreneur ever. It was always a safe sail that was preferred, from my spouse to parents and my closely knit circle of friends. In fact, none of them pursue their own businesses. So, it was always a salaried job, slog till one can, save as much for a rainy day and die peacefully. I lived that life for 35 years.

In 2014, I was pushed to entrepreneurship – by none other than myself. Not that there was a void of job opportunities for me; in fact that was one of the best periods for me professionally. However, shopping every other weekend for my second child, I felt that there was an insatiable opportunity in the baby care, kids care and maternity space. Just like most other Entrepreneurs in India who started off with their wife’s hard earned savings, I too did the same. We invested almost One Crore rupees in the venture, to set-up a world class baby products store, backed with technology powered by GoFrugal technologies (now owned by Zoho) and a solid business plan that we went about sharing with potential investors. 

A very few close well wishers whom we approached, advised me not to pursue this venture, instead of encouraging me with their financial investments. They were worried about their risk-taking abilities on a retail concept which was 98% semi-organised in India back then. None of our friends were in a position to invest, as they were struggling to pay their own EMIs and maintain a certain lifestyle. Well noted.

We managed to pivot an omni-channel model with a 3-hour delivery, a franchise model, just-in-time inventory supply chain system (that actually worked well) and expanded up to 5 stores across three cities in Tamil Nadu. Our concept of setting-up a small unit at a leading maternity hospital in Coimbatore turned out to be a game-changer. Even though potential investors refused to wake up and smell the coffee, my suppliers kept encouraging me, especially for the straightforward and clean business activities that we undertook. For the record, I ensured a 100% cash-and-carry model with zero credit. Childhood habits and upbringing, perhaps. However, from a cash flow perspective, I was locking up all my money against stocks without any leverage but future sales, though I was making 2-3% extra margins.

After pitching to over 30+ leading pre-Series A investors across India, I decided to give up. Not on my dream of setting up India’s largest regional retail chain in the niche that is “baby care”, rather being fed-up of justifying why I had to quit my corporate career to pursue a business. 

Some where outright honest – they said my aspirations were not big enough since I was not expecting or working towards a huge valuation outcome and a handsome exit for myself over a 5-7 period. A lot of them said I should remain unprofitable for many years by focussing on topline (sales) and pay salaries and marketing through funds raised. A few said that I should borrow big, both equity as well as debt from Investors. 

I didn’t want to skip my dinner and a 7-hour sleep everyday like many other entrepreneurs who had done this “mistake” before, so I decided to let it go. After losing several crores of hard earned money, a fledgling career that could have turned out to be an even more prosperous work-life and several sleepless nights on my inability of staying afloat, I called it quits in August 2019. I still believe it was one of the best decisions of my life. “Stop losing more money” was not just my mind voice but a writing on the wall. Loud and clear. I quit.

As I went to sleep last night, all I could remember was the learnings, the hardships, the insults, the helplessness of staying in the business to keep my aspirations live and most importantly, the time I lost trying to build an incredible business model in a niche, that continues to remain even more narrowed till date. There is not a single, regional, offline retail chain in India which has a standardised baby products offering. 

Will I start ever again from the ashes – perhaps a BIG no. While I continue to remain a risk-taker in other streams of life, raising money and selling lies to investors is not something I am capable of. Interestingly, and I have seen a hundred such instances in the last 9 years, that is exactly what Investors want – a sugar coated approach where they pass on their risks!

Scars remain, memories scare sometimes, but Life moves on. And so is the case with me. 

Year 5 of Entrepreneurship

Very frankly, I am an Entrepreneur by accident. Having been part of India’s Retail revolution with 21 years’ behind me; having worked across various Retail verticals such as Food & Grocery, Malls, Airport Retail, QSR and Automotive Retail; Rated among Top 50 Retail Professionals in India; Young Achiever Awardee and so on, I never endeared to become an Entrepreneur. My entry to Entrepreneurship was more circumstantial than a planned one, which is very unlikely of me. Having spent a large part of my professional career in Business Strategy, I continue to remain methodical in most of my approaches. But this journey was different.

I decided to take a break from my professional career on this day, 1 Aug. 2014 and set foot in to this unknown, uncertain and unapologetic world of Entrepreneurship. With loads of aspirations in my mind, a continued fondness for Retailing and a special focus on the “Baby Care” format, I set-up Smiling Baby, a retail store that sells products needed for new born babies up to 6 years and Maternity products for Pregnant women and new Mothers. I created a catalogue spanning over 3,000 SKUs almost singlehandedly, right from finding suppliers to POS providers, staffing to architects, almost everything. Ran the venture for a year after having invested close to Rs. 1 Crore of personal savings that my wife and I made over a decade. Within no time, the bank account came to mere 4 digits although we didn’t achieve expected sales. Various factors, including failing miserably to expect potential Investors on my name than on the business, massive impact on offline Retail thanks to online companies selling Diapers and more below cost price; and lastly Investors refusing to put their money on a purely offline model swelled with Capex of over Rs. 40 lakhs per store. 

On the first anniversary of the store, the shop was not operational. Call it bad timing, miserable luck or simply underestimating the vagaries of Entrepreneurship. We moved to a smaller location close by but again, the misery continued; Chennai witnessed massive rains and floods in November 2015 and the store had recreated a mini Niagra within. Lost almost all of the stocks, computers, interiors, et al. The Insurance guys didn’t support stating that the “flooding” clause was not covered in the Policy. Bizarre  Continued to operate for a while until we decided to call it a day, once and for all. The business was shut, lock seal and barrel. Everything was lost, but for my persistence and perseverance. Decided to join hands with a fellow-Retailer and co-create a workable model, which again much to my chagrin, failed. All attempts were through and I didn’t have the courage to invest another penny more into this sinking ship. 

Went to the Himalayas and cooled my heels for a few weeks; introspected at Lake Gurudongmar at 18,000 feet, wandered around Lachen for a few days in freezing winter. Came back resurrected and found new ways to survive. While I was already pursuing Retail Consulting on and off, I decided to focus full time on Consulting and started to reach out to clients. Got a few wins, gathered steam and today have more work coming my way than I can actually handle, that I have to decline a few assignments. Life’s Good. Meanwhile, explored and worked on a Franchise model for Smiling Baby and today we already have a few stores up and running and business is picking steam. Hope to raise an Investment soon and scale up Smiling Baby across the 32 Districts of Tamil Nadu, the southern state of India.

My biggest achievement has been my “perseverance” and my “never give up” attitude. That’s one thing I wasn’t wired as a child by my parents and later by many whom I have admired and continue to do so. However, there is as much guilt that shows up often – my parents and wife continue to support me day and night in my adventures and endeavours, which is atrocious sometimes. I have peeled their skin more than they deserve and this haunts me a lot. But for my wife who’s stood rock steady the last four years – I am not an easy guy to; She’s handled our marriage of 12 years, my emotional tantrums and most importantly, the financials of the household. She has taken care of my Late Aunt who had Stage 3 Advanced Cancer in her Uterus & Vagina, my Kids education and their wellbeing and of course my parents – all singlehandedly. She's my Angel, she's my Investor and so she's my Angel Investor! And she continues to put the same smile on her face every morning while waking up and puts more effort than the previous day at workplace till date. 

Entrepreneurship is not easy. It is not for everyone. We don’t just need a strong financial backing and good luck – more than that, we need a supporting family and loved ones. A lot of people will come and encourage us midway, some may even discourage us but what matters is our undying spirit to keep moving on. My journey has just begun, Miles to Go…