My Retail Journey

It is an almost daily endeavour for Retailers to “delight” their customers, which is perhaps the highest level of “Customer Service ...

One of the biggest challenges for Retailers is customer conversion. In large formats such as Malls, Department Stores & Hypermarkets, ...

Most Retail Startups in India who have raised millions of dollars from Investors haven’t been able to scale their business. This applies ...

My father started and ended his  career  after 33 years at ITC Limited, the largest cigarette manufacturing company in India, which has no...