My Retail Journey

Notes of a Retailer by Profession and Choice!

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21 April, 2019

Customers Expectations & Managing Impatience

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The Ola App says your driver will arrive in 3 mins. It’s already 4.26 mins and you are irked. The Swiggy App says your food is on the ...
10 April, 2019

Retailers and Jet Airways – Cross Learnings

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I had just started flying frequently from Bangalore to Delhi for monthly meetings and the preferred choice those days was Jet Airways (9W)...
07 April, 2019

Desi, Videsi or Woh!

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I started my 30-hour 2 Credit Retail Management Elective Course at BIM – Trichy for the 40-odd sophomores who are completing their 2-Year ...
21 March, 2019

Travel Retail at Regional Airports

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I am seated at Madurai Airport and my Spicejet to Chennai is delayed by 55 mins. It’s a swanking new terminal built a few years ago when t...
14 March, 2019

Rail Retail – The next big thing?

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Among the few exciting assignments that I have worked all my life, one of the most interesting ones was setting up commercial opportunitie...
17 February, 2019

Sleep Matters

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It’s been an eternal debate if it makes sense to fly business class or first class while the seats in the Economy Class also take us t...
22 January, 2019

Coffee Matters (Noun & Verb)

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My former Boss at BIAL, Mr. Stephan Widrig, the then Chief Commercial Officer blocked his calendar and sent me a meeting request with ...
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Shriram, The Retailer
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