28 February, 2022

Brands are timeless, Khans are not

If you have been following all the chatter on social media and top brand / advertising journals and magazines, the buzz is about the recent TVC feat. Shah Rukh Khan for Thums Up and the upcoming new TVC feat. Salman Khan for Pepsi. That the two have swapped their roles for their previously endorsed brands is one thing. But are they even relevant in today’s times is another. The last hit film of SRK was over 12 years back. I mean, a Box Office hit, that is. Salman, on the other hand is up with a new movie every 2 years for ID festival and gets attention across the world, though mostly from the hinterlands of India. While the collections in the first week of the film’s release have been ranging upwards of 100 Cr, 200 Cr & 300 Cr for Salman, that’s not the case for SRK, unfortunately. His core audience, the 90s kids are now having kids who are in their teens or twenties. The moustache-less handsome young man that SRK was faded away many moons back. His demeanour and confidence of Chak De! hasn’t been revisited by the ace actor ever after, for reasons best known to him.

So why would multi-nationals Pepsi & Coke risk their brand image with the Khans? 



After all, Brands are timeless but the Khans are not…



Ask any kid in their high school age group of today and there is a lean chance they would have watched DDLJ, HAHK or DTPH. If you are even wondering what these acronyms mean, you belong to a different era altogether. In the early to mid-90s, SRK endorsed Pepsi and took it across the country – from Board rooms to class rooms, office canteens to Tech Parks and beyond with his “Dil Maange more” campaigns alongside Sachin Tendulkar. On the other side, macho man Salman pounced with “Taste the Thunder” alongside ThumsUp, an Indianized cola drink which is supposedly more popular outside the metro cities. Over time, the two heroes and the other Khan, Mr. Perfect Aamir, endorsed the three cola brands including Coke among themselves. And then came the young crop of actors & sportsmen, mostly cricketers who took over and lead the campaigns.


In 2022, after many years of association with their preferred soft beverages, Salman and SRK have reversed their roles, moving in to the opposite camps, much to the surprise of their fans. The Ad-Industry and Brand veterans are divided in their views too. Salesmen of both companies are a confused lot, for having seen their current Brand Ambassadors in competitive camps earlier. The shopkeepers, mostly kirana owners are clueless how these things work. For the common people on the road, it’s yet another marketing gimmick by multinational companies spending crores of rupees to drive sales. 



The verdict is clearly divided.


Why would SRK, who has always been known for his soft image, even in his recent outings like “Love you Zindagi” portray a more mean image with his latest campaign? See the Ad here.

And with Antim, Salman proved to be the most macho among Bollywood heroes (perhaps after Dharam garam) and remains a bachelor at 57 years of age alongside SRK – yes, that’s correct. In 2025, they both would turn Senior Citizens! 


Why have the best of Marketing minds in Pepsi and Coke chosen this path? Have they run out of options in today’s sporting and entertainment fields? Absolutely not. Do they still believe SRK & Salman draw their own crowds and fan following? Perhaps yes. A big yes, at that. 



Salman’s fanbase is far wider than that of SRK’s. That could be a reason why Pepsi has now onboarded Salman, so they get to target the more mature audience, supposedly. On the other hand, SRK’s core fanbase has now entered their 40s and 50s, some in their 60s too. Perhaps, ThumsUp with Rum is a great combination. Also, ThumsUp could now be vying more familial attention. Maybe not. 


All said and done, Khans age, brands don’t. They will outlive this campaign anyway. 

15 February, 2022

Valentines’ - a lost Retail opportunity?

A decade and a half ago, Valentine’s day sales was something that retailers across India were looking forward to. Slowly, the sales opportunity spread over to Valentines weekend – including the one before or after 14 Feb. What started off with red roses as gifts to woo across genders (yeah, including the Queer community) slowly moved up the value chain. Stores of yore back then like Odyssey, Crossword, Landmark and the good old Archies were customer’s favourites to flock to. From little table clocks in heart shape to greeting cards, posters, charts, perfumes – the list was unending. I recall how even apparel retailers and fashion brands started planning well in advance for the V-Day (sic) and had special collections with red and white patterns spread across tops, skirts, t-shirts and so on. So much so, that the EOSS – End of Season Sale at Department Stores and branded outlets would begin only during late-Feb. The idea was to cash in on the eagerness of customers to wear something new for the occasion. 



Restaurants, Pubs and Bars across India took the opportunity to have specials. Star hotels had a special table set-up including candle-night dinners. Some even had set packages – for the first proposal, to celebrate an anniversary and for families included. The costs were prohibitive in many cases but discerning consumers saved up for their big day. This is when Credit Card issuing Banks wooed customers with special offers for shopping & dining. Many even got in to expensive buys which spiked their interest payouts subsequently. 



With the evolution of the digital media around the end of the first decade of the new millennium, sales of these coveted products & services started declining. The focus moved away from roses and gifts to more elite and expensive ones. Mobile phones were among the most preferred one for the day! After all, the key purpose of a mobile phone is communication and what better than a mobile phone. The haves gifted iPhones. The less privileged took great efforts to gift expensive iPhones and other models to their loved ones. Retailers & Banks collided together by offering EMIs with or without interest. Greeting Cards were now being replaced with digital messages. Movie dates in premium multiplexes were a big draw. 


However, the millennials (Zen Z) were somehow not buying in to this larger story of gifting for a purpose. No matter how many movies in Indian languages and in western contexts have come and gone, the current gen doesn’t feel the necessity for this show-off.Many kids (and grown-ups) from the millennial background prefer to “go dutch” on their first and even the following dates until they are damn sure if the two want to go any further. Many new-gen today prefer to split the cost of marriage and are fast enough to decide on a break-up, before or after marriage. Therefore, gifting and the purported retail uptick in sales is glaringly missing these days. Numbers speak louder than opinions, after all. 



From being condoned for displaying public affection to their partners by right wing extremists, to avoiding public glare of the extended family and their surrounding society in the 2000s, today’s millennials have a very different take on dating and beyond. They are not too shy to not take a gift when they meet someone, prefer to pay for their coffee (or beer) and certainly not taking the date on an expensive dinner. This  consumer attitude is certainly impacting shopping behaviour at stores and online as well. Numbers speak for themselves, after all!


Retailers who had expected a surge in sales of various products were staring at empty store fronts during the last weekend, which also happened to be Valentine’s eve. Restaurants were not even running full capacity, forget having the ability to sell tables at a premium. Is it because of food ordering apps like Swiggy & Zomato? Perhaps not. For one, the cost is more or less the same (or more) as going out. Second, the occasion is best spent with an experience than watching Netflix and dining a pizza! So what’s the message for retailers at large? That V-Day sales opportunity in India is not as big a shopping festival as in other parts of the world?

16 January, 2022

The Annual Tribute post

Even as the country celebrates Pongal, Makara Sankranthi, Lohri and so on, I cannot but reminisce and thank my stars for where I am, what I am today professionally. For it was on this day, I flew off my comfort zone to build a career, a name in the Industry, and most importantly paved an opportunity for myself to pursue endless learning. Incidentally, I celebrate my Silver Jubilee year in Retail this year - A Retailer by Profession and Choice since 1997.


I grew for the most of my life in the erstwhile Madras until my Post Graduation. My first posting was at Kolkata to manage Musicworld. Honestly, this was the farthest maiden travel I had taken in my entire life of 21 years and also travelled for the first time ever in a 2nd class air-conditioner sleeper coach by Coromandel Express. A year later, I returned to Chennai (the name had changed by then!) and started at Foodworld, India’s first organised Grocery retail chain. After 3 years with the company, I sensed I was not going to grow much – internal challenges, business model clarity and so on. Based on a newspaper Ad in The Hindu, I applied for a job which was based in Bangalore. My interview happened inside the retail store of the company at the Spencers Plaza Mall and in a week’s time, I received a post from the employer informing about my recruitment.


I left my hometown on Pongal / Sankranthi day by a KSRTC bus from Chennai to Bangalore with 4 bags and a heart full of dreams. Honestly, at the bottom of my heart, I was shooting in the dark but somewhere my gut feel was I would certainly not waste my life, as I was doing in Chennai, living in a comfortable cocoon under the aegis of my beloved parents. Much to their chagrin and admonishment, I stepped off the home towards a vast world which was filled with VUCA even back then. I joined Pantaloons Retail which was setting up the country’s first seamless mall by the name “Central” at Bangalore followed by aggressive expansion at Hyderabad, Pune and so on – clear focus on upcoming Tier 2 cities. Though I had my own tons of challenges in a new city, to which I had travelled just thrice before that in my lifetime, I was fortunate to be filled with fantastic colleagues, a small but worthy bunch of well wishers and an extended social ecosystem. 5 years later, I was popularly known as the guy who set-up the entire Travel Retail business at India’s first private airport – BIAL. A few years later, I was fortunate to work with India’s largest café chain – CCD and set up 100s of cafés across the country while traversing the length and breadth of the geography. 



Made some money, loads of friends and a large, extended camaraderie with the who’s who of the city – from the State Bureaucracy to Retail, friends of friends and with a very large set of colleagues and strangers. Bought my first car, a Hyundai Santro on which I travelled 75,000 kms over 3 years – mostly between TN, Tirupati & KA and a single non-stop drive to Goa. Loads and loads of memories that I can cherish all my life. Regrets, yes many many too. But that shall remain buried within me, always. Best to leave it that way!


I returned to Chennai in 2012 and ever since “settled” in the city which has given me everything though I haven’t settled with my dreams, or rather settled my dreams, professionally, personally and as a publicly obligated person as well. Lots of unfinished things yet. Though in whatever small way possible, I continue to give back what I have – knowledge, guidance, money and of course in my physical capacity as well. Over the past decade, I have taught at at least a dozen B-Schools, run Retail Management as an Elective course for 2ndyear students and travelled extensively across the State and also pan-India on work and leisure. There’s still a lot more to see, explore and share and I am at it.

I wonder what if I had stayed back to please my parent’s wishes in 2004. Wonder how things would have been – something that we can only imagine but can never say with certainty how it would have spanned. But the courage I took on myself, guess I was right.  

12 December, 2021

The day to say “Thank you”


This year, I am fortunate to celebrate RED – Retail Employees Day with over 500 front end staff in my team at Specsmakers. What started on 12/12 a decade back in a few retail chains who were part of Retailers Association of India (RAI) has become an annual event now with hundreds of Retailers across the country saluting and celebrating the spirit of lakhs of frontend workforce across thousands of retail stores. The day is an important one in the annual HR-led celebration of every retail company today and in the current times, with the risky environment in which the employees brave to work is stupendous. May their attitudes soar higher and may they achieve greater name and fame in times to come. 



Looking back at myself, I started as a frontend retail staff in an ice-cream parlour as a part time employee way back in 1997 in Chennai. It was the city’s first and the country’s second parlour for US fast food chain “Baskin Robbins” and was located on the way to the Marina Beach, at Mylapore. I studied B.Com (UG) at Vivekananda College, Ramakrishna Mission in the evening from 4pm – 8pm and learnt computer languages at NIIT in the morning from 7am – 9am. During the day from 11am – 3pm, I would scoop ice-cream and desserts and learn the ropes of retailing and customer service. At the end of my computer course which coincided with my third year UG, I decided to continue my focus in the same field that I had been groomed for over 2 years, ending up in a PG in Marketing. Thereafter, my first job was as a Store Manager with RPG Retail’s formats including Musicworld and Foodworld as a Management Trainee. As days and years pass by, I thank everyday my stars, my peers, my former & current bosses and of course, the customers of various businesses that I have been associated with – due to which I remain an eternal student of retail forever. 

 

Early in my career, I chose the tagline “Retailer by Profession & Choice”. Over time, this appeared on my resume, my LinkedIn profile and as my introduction at 100s of seminars on Retail that I have been privileged to address to students at B-Schools, employees and entrepreneurs over the past twenty years. And there are two strong reasons for choosing this tagline: One, I wanted to have something similar to how global iconic brands have (or had) – “Yeh Dil Maange More”, for example. Something, that can be related to me and only me when someone refers about me. Second, back in the new Millennium, Retail was not a preferred job, forget it being considered an Industry. It was widely said that UGs and PGs who didn’t get a proper job in Manufacturing, Banking or IT/ITES industries ended up as an FMCG Salesman or even worse, as a manager or a deputy in a “retail showroom”. Even managerial jobs in Retailing were considered lowly from a socio-economic point of view until around 2010 when the Industry started looking up – thanks to the emergence of Malls, huge network of retail chain stores and the growth of Indian business houses such as The Future Group, Tata Westside and eventually, Reliance Retail in 2008 as well as entry and scaling up of International Retailers and Brands such as Marks & Spencer, Zara, etc. taking wings and soaring high in India across Tier 1/2/3 towns. 


Today, a job in retailing is not just a coveted one but fiercely competitive too. For mid-level and senior level roles, the competition is quite high with as many as 4-5 candidates making it all the way to the final, meeting the CEO / Top management to clear the last round. I was quite excited and privileged to be a part of the celebrations at a few stores at Specsmakers today, my current organisation, cheering the staff and being with them. This is a day to thank my compatriots for their service, dedication and hard work, rain or shine. Kudos!

09 December, 2021

The race to go Omnichannel

 Earlier this week, I had been to Kanchipuram, around 90kms west of Chennai on store visits to review the team’s performance. While I have been doing these visits for over 15 years now, what I love most about the trips is the local cuisine I love to enjoy. However, being a long and hard working day, I chose to have a quick bite and not the usual fare from the quaint town which is famous for its numerous temples. My colleague and I decided to eat a pizza thinking it would be quick and the restaurant, less crowded. I was wrong on both counts. Most of the 10 tables were crowded. Barring two which had business-attired guests, all others were a family crowd, including kids. On a sunny Tuesday afternoon, I hardly expected such an outing in a Tier 3 town like this one. We profiled the customers and were raving about the economic transformation happening in smaller towns. All this while we were waiting for over 20 mins for our beloved pizzas.

When I first went to the cashier to order and enquired about Combos (or deals), she immediately asked me to order online, for they would have better discounts than in-store. Coming from the cashier herself, I was stunned – and I am guessing this would have been an informal gag ordained by her seniors and managers. Or maybe, not. Perhaps, she was simply helping a customer to get the best deal possible. Giving her a benefit of doubt, I hail her levels of customer service and caring offered to us. To my surprise, the online offer was way better than what we would get “at the counter”. Just that instead of home delivery, I had to click “take-away”. Sans the delivery time, the pizza and add-ons took the same time as otherwise. We spent as much time eating the maida-laced grub as much we spent waiting for them to arrive. As I chewed the vegetables, I was wondering what is it with the recent race to go omni-channel (or Phygital) as many retailers and brands claim to be.



Reliance Retail is experimenting with a 30 minute delivery possibility while Big Bazaar has already pioneered a 3 hr door delivery – both for orders placed online. This is in direct competition to Swiggy’s Instamart which promises delivery in less than 60 mins while newbie Zepto is assuring 10 mins delivery for essentials. Only difference being Reliance Fresh and Big Bazaar deliver from their offline retail stores while the e-commerce portals deliver from warehouses or “ghost stores”. Even as the pandemic hit the roof, fashion brands like Levis, Indian Terrain, Ethos watch boutique, Hidesign leatherware and eyewear retail chain Lenskart and many more set forth their e-commerce websites stronger than ever before, giving discerning customers an opportunity to buy clothes and accessories online. As the offline stores started reopening after the first and second wave of the pandemic-enforced lockdown, customers have started coming to the physical stores though the online entities remain as they were and there is a continued thrust and focus by the companies to push the vertical. In fact, many companies had invested heavily in creating online categories to cater to the audience due to FoMo even as their competition was lacing it up. 


Meanwhile, Amazon is planning to open hundreds of offline retail stores in the US & the UK across formats such as Fresh, Go and the coveted 4-Star stores which stock merchandise that have atleast 4-star or more reviews and ratings on it’s website and Apps. Back in India, Big Basket has opened it’s first ever physical retail outlet in Bangalore while talks are on that Flipkart will also launch similar experiential stores in India’s tech capital Bangalore. Chinese mobile & electronics brand Xiaomi now has several such stores across India known as “Mi Home” which showcases the company’s innovations and prowess. But one can place orders for these models only online and some only on it’s own digital assets which in turn get delivered to the customers. Samsung & LG meanwhile are converting their offline stores in to display-only formats while delivery happens from a warehouse nearby. Reliance Retail formats Fresh and Digital are pioneering “order offline, delivery at home” model while Croma has already been allowing the reverse - “order online pick at the store!” 



While on one side it certainly looks logical to have an e-commerce transaction model, the bigger question is do consumers really need it. Before I try to disprove or prove the hypothesis, I also reckon there is no one right answer, atleast for now. Going by the recent BlackFriday to Cyber Monday Thanksgiving Sales in the USA, which is the peak shopping period in the country and China’s Singles Day sales on 11/11 every year – both of which were tepid and beyond a surprise to brands and retailers, it is well established that e-commerce shopping is here to stay for the long term. In India though, things are not so crystal clear. While Amazon’s month long sale in October ahead of Deepavali and Flipkart’s Big Billion Day Sales garnered a lot of interest, it is also combined with wholesale shopping – in other words, shopkeepers buying stuff to resell. The fact that customers are back at Malls and local shopping areas is testimony to the fact that India is really an offline led market. So I wonder why brands and retailers are pushing the envelope to be everything to everyone. The coveted One Size Fits All (OSFA) model simply doesn’t work in India – be it footwear sizes or those for shirts or trousers – and also for business models. What works in the Western World may or simply may not work in our land. And Brands & Retailers must come to terms with this. 


While on one side, precious dollars are being spent on building and maintaining shopping websites (and Apps) for the sake of customers, what companies do not realise is that it also distracts and confuses customers on their current and future purchase pattern. If consumers are used to shopping in a particular way for a while, there is a high chance that habits are formed. As the saying goes, Habits die hard. Once a pattern is established, going back the other way is difficult. Unless companies are sure to continue with the service – e-commerce & omni-channel in this case, it is best not to experiment something which cannot be continued in the long run. In the garb of Omni-channel Retailing, many Brands are taking that extra effort just to appease their Investors, the Board and in many cases, to simply make the business owners happy. Tall ask.


While there is no doubt Omni-channel is the way forward, it really is NOT the only way forward. The sooner, we as Retailers & Professionals realise this, is best for our own peace!

09 September, 2021

Opening New Stores - a Rewind...

When I first joined the retail Industry in 1997, scooping ice-cream as a part-time job for Baskin Robbins in Chennai, little did I imagine I would be bestowed the privilege and opportunity to open hundreds of stores in the future. Not that I aspired to do just this in my formative years, but I was quite clear and sure that the “Great Indian Retail Store” was in the making. And that it would last for decades to come. Looking behind 24 years, I am happy that my views and predictions have remained on course. This blog was started a decade back, as a way to respond to queries from my B-School students as I may not find enough time to share my thoughts during the classes. Over time, this blog has remained an edifice of many of my predictions, which have come true. Even as I inaugurated yet another retail store for the company I work for, I couldn’t gloat my feelings about how positive and committed I remain to the Retail Industry in which I play a minuscule role.



Statistics and numbers about the Industry prospects is one. It is indeed a tedious process and takes hundreds of manhours to get these findings accurately and later, analyse them analytically and correlate with reality. Me, on the other side, have always been a “market-first” guy while indeed relying on stats and data too. I have had the unique advantage of feeling the aura of a location, a neighbourhood or a certain geography. This is an acquired skill coupled with instincts which many of us in RBD – retail business development, are endowed with. It’s certainly not a privilege, rather something we hone our skills on. 


For me, it all began in 2005. Mr. Luciano Benetton was in Bangalore and was undertaking store visits, whom I accompanied with our CEO, Mr. Sanjeev Mohanty. As we ended the day, Sanjeev told me it was Luciano’s wish which he too echoed, to have a store at 100 ft road, Indra Nagar. India’s largest store at that. I was baffled. There was a Limelite Salon, Vivek’s Consumer Durables and 2-3 apparel brands, nothing more. Why would such luminaries in Retail and Fashion want to open a flagship store in a nondescript (that’s how it was back then) locality of the city. But they were right. UCB was the first large store ( a house was brought down and 10,000 sft was built) in the neighborhood, which is today perhaps the most expensive retail location in the Garden City. 


Thereafter, I have been in the business expansion roles at Café Coffee Day and Royal Enfield where I set-up 140 cafes and 160 dealerships, respectively across the country. While data was the lead, it was mostly our instincts with which we finalised most locations. Well, there is and will never be a 100% success rate. But the majority of the locations are still rock stars. For Ex., I was responsible for choosing, designing, setting up and operationalising the largest Royal Enfield Dealership and Service Centre in the world at Chennai. It’s been 7 years now and every time, I pass through that location, I feel a sense of pride. The Coffee Day Square at the Terminal 3 at IGI Airport New Delhi is another example. One at Raipur Airport and so on. 



The same is the case with the outlet we inaugurated today (9 Sep. ’21) at RT Nagar in Bangalore. This is the third branch within the neighbourhood for Specsmakers, whereas the locality already has about 15 Optical showrooms. Assuming an average 100 pairs a month per store, that’s 1,500 users who buy specs per month, 18,000 pa. With an estimated population of 5 lakh people within a 3 sq. km radius, that’s a sizeable population to believe there is a large market potential. Specific to the store location, the stretch already has 3 optical stores, which means potential customers are already coming regularly. With the Brand promise Specsmakers offers, I am quite sure that we will be able to get our share of the business, which should possibly be incremental to the pie. Obviously, these are back of the head calculations and it’s finally the Customer who decides whether they should conduct business with a store or not, no matter how hard Brands do try.

22 August, 2021

Happy Birthday Madras - the Retail capital of India

I have always argued that one of the reasons why the British traded with our country for a long time was our ethical business practices coupled with abundant natural resources which have been bestowed on our land for centuries. Tracing India's roots to King Ashoka's reign or to the fledgling empires of the Chola Dynasty, trade was a very important aspect of the way India has been governed. While the fabric of the Indian ecosystem, spread across the length and breadth of the sub-continent cannot be taken away, there is a strong link to the very first organised retail establishment which was set-up by the British towards the end of the 19th Century in the erstwhile Madras. 


The Spencer’s Store and Higginbothams Bookstore, which are still edifices on the city’s famed Mount Road are over a century old. The current structure of the book store, once eponymous with everything books and which boasted customers such as Clement Atlee, former British PM, Shri C. Rajagopalachari, the former Maharaja of Mysore among others, was rebuilt to suit the needs of a sprawling bookstore in 1904. Mr. Abel Joshua Higginbotham arrived first in the city in the early 1840s. Over time, he purchased the Weslyan Book Shop run by Protestant Missionaries in Madras and renamed it with his own. He was the Sheriff of Madras in 1888 and 1889. After his death in 1891, his son, CH Higginbotham ran the company from the turn of the century until 1925 when John Oakeshott Robinson purchased the company and ran it until India’s independence. Subsequently, it was acquired by the Amalgamations Group and is managed by them, till date. 


Spencer’s as we all know, was set-up in the city in 1863 by Mr. John William Spencer. In 1895, the then largest Department store in the continent with 80 departments was constructed and inaugurated to the use of public, mostly the British. The store had a large number of imported items which came in Ships from Britain and all over the world for the comfort and use of the Brits living in the Madras region, one of the largest and most important bases of the Queen’s Establishment. Over time, the company changed hands many times until it was acquired by ace Indian businessman RP Goenka in the 1980s. 


India’s first FDI in Retail was by the RPG Group with Dairy Farm International, Hong Kong in the mid-90s which lasted for a decade and a half. The first “Foodworld” store was set-up at RA Puram in Chennai where I was a Store Manager early in my career from 2002-2004. After the JV ended, the RPG Group (now RP-Sanjiv Goenka Group) renamed it as Spencers. The place where the first Department Store in India was established in the 19th Century now houses the eponymous Spencers Plaza, which was rebuilt after a major fire in the 1980s. I have vivid memories of visiting the older plaza where a number of films have been shot at.


Pic Courtesy: Viveks.com
Pic Courtesy: Viveks.com


The city has many notable brands which are now popular not just in India but across the world, be it retail chains or FMCG Brands. Viveks & Co., one of the pioneers of Consumer Durables retailing, was set-up in the year 1965 at Mylapore, Madras. Giri Trading, a retail chain which specialises in selling Hindu spiritual & puja related products has an established presence in the US, the UK, Europe, Middle East, South East Asia and Australia. Ambika Appalams, a favourite snack food brand which has now grown to become a neighbourhood retail chain has fans and followers all over the world and exports their goods to over 50 countries worldwide. Butterfly Home appliances, a pioneer in kitchen related items and TTK Prestige, have a pan-India presence today with huge levels of customer interest online and offline. New age apparel brands like Basics Life and Indian Terrain have gained international acceptance of their designs and styles and have been well appreciated by western counterparts. On the food front, Hotel Saravana Bhavan was a must visit for those visiting the town, now replaced by Sangeethas and Adyar Anandha Bhavan. And on the entertainment front, Sathyam Cinemas was the first regional stand-alone multiplex chain to expand across the country. 


There are numerous examples of Retail glory that my Madras boasts of and I shall remain eternally grateful to the city which has given me an identity and beyond. 


HBD Madras. 


A Firefly finally takes off

Monday - 22 Jan. ‘24 is a very important day in my professional life. I complete eight months today in my role as Executive Vice President a...