My Retail Journey

It’s all about how customers are treated – the eternal philosophy of modern retailing.  During the recent shopping spree ahead of Deepavali ...

I went to a once-upon-a-time popular Mall in Chennai a week back – to watch a movie at Inox. I went 10 mins before the show began; durin...

It is an almost daily endeavour for Retailers to “delight” their customers, which is perhaps the highest level of “Customer Service ...