Posts

Showing posts from 2018

GST on Cinema Tickets

Image
The Union Government of India has recently announced a reduction of GST on Movie Tickets from 28% to 18%. The Film Industry took collective credit for hard-bargaining this issue with the Prime Minister and many celebrities thanked him on social media. However, the average movie-goer isn’t too kicked. 2018 has been very average for the Indian Film Industry with many high profile, high budget Hindi films tanking like no other, notably Shah Rukh Khan’s latest outing “Zero” and Amitabh Bachhan / Aamir Khan’s magnum opus “Thugs of Hindostan”. Needless to say, the only saving grace was Superstar Rajinikanth’s 2.0 directed by ace Director Shankar, his third outing with the mega actor after Sivaji - The Boss (2007) and Enthiran (The Robot) which released in 2010. Produced by Lyca at an estimated budget of over Rs. 550 Crores (a little less than USD 80 million) - perhaps the only Indian film to have been invested so much upon. And to everyone’s surprise, the film has raked over Rs. 70

Staff Empathy - Wake up India!

Image
Like many of you, I too saw the viral video of the Zomato delivery guy consuming the food meant for Guests on his scooter. As a benefit of doubt, I initially thought he was eating the food he had ordered for himself or his family. I never shared the video and the ensuing Memes even to my close family or friends. Something stopped me from doing it. It takes me back to 1997 when I joined my first job as a part-time employee in erstwhile Madras. Being a humid city and blessed with four seasons of Summer through 12 months, the city was eponymous to a hot weather all through the year and about 20 days of winter. So Ice-Cream as a product category was a 12-month business opportunity and no wonder, “Baskin Robbins” set-up their second store in India here after debuting in Mumbai. I would study Computing at NIIT from 7am - 9pm and pursued B. Com from 4pm - 8pm at RKM Vivekananda College. A chance glance on the local tabloid and I saw there was a job opportunity at this shop and I headed. 

Coming soon - 60,000 Retail Centres in India…

Image
The Central Government announced on Sunday that it is planning to issue application forms for 60,000 Fuel stations across the Country to be operated through Dealers using the trade name of the Three Oil Marketing Companies (OMCs) Indian Oil, Bharat Petroleum and Hindustan Petroleum. There are already 62,000 (and counting) fuel stations across India which retail Petrol, Diesel and allied products while a bunch of them also retail CNG for commercial vehicles. About 10% of these stations are operated by private players such as Shell, Essar, etc. It is a remarkable feat that the world’s highest fuel retail station is in India at the Ladakh region of Jammu & Kashmir in the Himalayas which is a favourite among auto-enthusiasts.   As in the past, prospective applicants need to apply online and pay an Ernest deposit to the OMCs which would be followed by a lucky draw. And those who win would be awarded the contracts and assistance provided by the respective agencies in setting u

My i Vs. Mi Experiences

Image
I purchased my Mobile SIM card for the first time in the year 2002 in Chennai from Aircel and that number is still active. My my first handset was an Ericsson followed by Samsung R220, the first mobile phone launched in India with a multi-colour display. This was followed by a few Nokia models over a decade and a Sony Ericsson P1i before I finally moved to Blackberry. A few models and 4 years later, I moved on to the Apple Ecosystem with iPhone 4S in 2011. I upgraded to 5S, 6 and 7 over the years as well as including other i-Devices such as 3 generations of iPod, 2 variants of iPads, a MacBook, Apple Tv and finally an iWatch. With a paid plan for Apple Music and a huge storage on iCloud, I don’t have to worry about my stuff on the hard disk anymore, for its all safe and secure, “Up in the Air”. Hopefully. With a seamless integration within the iOS, it is almost impossible for me to move out of the Apple Ecosystem anymore and I guess I will remain clued in here. however, when the anno

Would Pricing alone entice Customers?

Image
This is my 21 st year in Retail and I am still not amused that the Indian consumer’s love for discounted prices has never waned. Back in the late 90s when I first encountered a modern Retail outlet at Mandaveli at South Madras where my mother sent me to check out the new Store since the Sugar that was sold there was cheaper and of better quality than at the Ration Shop we would buy regularly, I was quite amazed at the whole set-up. It was a nice shop on RK Mutt Road with a bold red signage and white font which read “Subiksha” meaning prosperity in Sanskrit language. That the Indian Consumer has been price-conscious is known, but what’s interesting that almost all products in the country is today is sold at MRP – of course there are exceptions.  In categories like Electronics, the concept of Maximum Retail Price is just for Statutory Prices – to satisfy the Tax authorities. It’s been more than a decade since Electronic items were sold on MRP, barring new releases of Mobile Phones –

Can Malls resurrect?

Image
I went to a once-upon-a-time popular Mall in Chennai a week back – to watch a movie at Inox. I went 10 mins before the show began; during the intermission, I bought a Samosa and Tea for Rs. 200 and left the venue just after the film ended. There was nothing for me in the mall to hang around. No coffee shops, interesting retail concepts, a poorly scattered food court and absolutely uninteresting Mall Management. The toilet was a saving grace, neat and clean as always.   Chennai Citi Centre was one of the earliest new-age Malls in Chennai which opened almost a decade back. Compared to the previously popular and hugely successful Spencer’s Plaza, Citi Centre managed by the ETA Group preferred to lease retail spaces as against selling them like Spencer’s. The initial euphoria was huge – located on RK Salai leading to the world-famous Marina Beach and the road being used by two former Chief Ministers of Tamil Nadu viz., Dr. Karunanidhi and Dr. J Jayalalitha for their daily c

Year 5 of Entrepreneurship

Image
Very frankly, I am an Entrepreneur by accident. Having been part of India’s Retail revolution with 21 years’ behind me; having worked across various Retail verticals such as Food & Grocery, Malls, Airport Retail, QSR and Automotive Retail; Rated among Top 50 Retail Professionals in India; Young Achiever Awardee and so on, I never endeared to become an Entrepreneur. My entry to Entrepreneurship was more circumstantial than a planned one, which is very unlikely of me. Having spent a large part of my professional career in Business Strategy, I continue to remain methodical in most of my approaches. But this journey was different. I decided to take a break from my professional career on this day, 1 Aug. 2014 and set foot in to this unknown, uncertain and unapologetic world of Entrepreneurship. With loads of aspirations in my mind, a continued fondness for Retailing and a special focus on the “Baby Care” format, I set-up Smiling Baby, a retail store that sells products needed

Multiplex & Movies - Convenience or Complex?

Image
It’s been a week since the Maharashtra Government passed a mandate that Cinema goers can bring their own snacks / food items and that the Multiplex owners cannot stop them from consuming the same. The response to this from various sections of the ecosystem has been mixed. While a section of film viewers is excited that they can carry their preferred snacks inside the theatres, another set of patrons are quite upset, so much so that there has been much disdain about this on social media. Some have compared the expected outcome to that of train journeys where passengers would bring parathas and Idlis and how the whole cabin would smell (or stink) of various Indian spices, especially. On the other hand, Multiplex owners are clearly unhappy. They would be losing a majority of their revenues, estimated at approximately 30% of their Turnover. This would hurt their business economics and may even make a few screens unviable, especially inside Malls where the real estate costs are signif

We are Chennai…

Image
It was long pending but took a drive all the way up to the latest entrant in Chennai, the newly opened (partially though) VR Chennai, a Retail Centre spanning over 6 lakh square feet (in the first phase) adjoining the outer ring road, just outside the acceptable (hic!) city limits.  Planned and executed by Virtuous Retail, a Mall Management Company which has its Mall's presence at Surat, Bangalore and Punjab, the Centre is almost an oasis, what with a fantastic spread of Retail, F&B and Entertainment Opportunities in the anvil.  The Mall is located north of Koyambedu, west of Anna Nagar and just after the Arumbakkam flyover. That this place existed for a huge strcture such as a Mall to come up came us a surprise to many in the city including a lot of Retail Professionals.  So why does Chennai need yet another Mall while the existing ones are not providing double digit returns to Retailers? Why yet another Multiplex while the number of cinema goes has been steadily

Food E-Commerce – Disruption or Disaster?

Image
Food E-Commerce – Disruption or Disaster? There has always been a dichotomy – does Technology make us better (more productive) or lazier? The jury is still out.  Ever since Uber Eats launched in Chennai a year back, I have been a big fan of this ordering service. While food delivery has been around for many years now, it was with the advent of funded Start-ups in Bangalore half a decade back that this mode of reaching customers became more mainstream. Restaurants of all sizes started tapping on these small companies run by 20 somethings usually which would pick up food and deliver to the doorsteps of customers. During my decade long stay in Bangalore, almost every second weekend, we would visit a restaurant and atleast once a month would be a house-party at a friend or friends’ friend place. Invariably, the food wouldn’t reach on time and it would be served in basic plastic containers (and sometimes in aluminium foils) – mostly cold. The Microwave (another retail revolution) a

SS EOSS 2018 is a full house

Image
After a long time, I went shopping. Once again, of course during EOSS popularly known as End of Season Sale which usually occurs twice a year after each season is over (SS – Spring Summer & AW - Autumn Winter). I recall, during my days at Benetton in 2004, there were not more than 3-4 weeks of EOSS, which would begin right after Valentine’s Day (late-Feb) & just before Ganesh Chathurthi (July). There would be a frenzy among Customers to get the best merchandise at lower prices during this time and the EOSS was a great crowd puller. A number of first time customers would turn up at the stores, those who’ve otherwise not been the Brand’s patrons earlier. They would engage with the Brand, the Staff, take Trials and purchase. If they liked what they wore, they would come back and buy again, even at full prices. Therefore, EOSS was a great tool to induce first time buyers (of a Brand). Things started changing slowly, especially between 2006-2012 during the Retail explosion pa