Sunday, August 4, 2019

Eulogising Friendship, one cup at a time!

Like so many other western concepts, Indians have been celebrating Friendship Day on the first Sunday of August for over 2 decades or more now, quite actively. It was in the late 90s when films eulogising Friendship grew and carved a niche for their attention-grabbing scenes, dialogues and songs. 


So much so that the song “Yeh bandhan to, pyar ka bandhan hai” from the film “Karan Arjun” feat. Shah Rukh Khan and Salman Khan went on to become a super-duper hit for the then generation which probably wouldn’t have been privy to the iconic “Yeh Dosti” song from the Hindi film Sholay. Similarly, films of all languages had their own friendship songs and AR Rahman’s “Mustafa Mustafa” was perhaps the most hummed friendship song in South India, especially in Tamil Nadu, thanks to the immense popularity of the 1999 film “Kadal Desam” which was among the first films of a three-way love story and each friend making a sacrifice for the other in a round-robin fashion. On the other hand, retailers like Landmark, Odyssey, Crossword, etc. selling greeting cards took cognisance to this fad, which was originally conceptualised by none other than the Founder of Hallmark Cards, Joyce Hall in 1930, only to promote the concept of sharing Greeting Cards for various occasions, thanks to a falling interest and demand for greeting cards in the US during the 19z. Much later in the year 1998, Nane Annan, wife of Kofi Annan, former UN General Secretary named “Winnie the Pooh” as World’s Ambassador of Friendship at the United Nations. Although the concept doesn’t have much takers worldwide over the past half-century, I guess Indian Consumers have taken this “social festival” actively, thanks to a full-pronged promotion by Films, Brands and Retailers.


In the 90s, it was quite popular in India for friends to buy greeting cards and send to each other, some by post and others passed on in person (this was when post cards and inland letters were fading off). Although it was gender agnostic, it was mostly to the opposite gender – what would later on become a dating fad to the generation in the 80s, 90s and early millennium. Those days, due to the lack of social networking Apps like Facebook or Dating Apps like Tinder, people would actually see, meet, greet and spend time with each other in person (as ironic as it sounds today!). 

And the most common meeting point was none other than a Café Coffee Day outlet (of course, temples, churches and other social places like parks were common too). As the by-line of the iconic retailer read, “A Lot can happen over Coffee”, many people took it too seriously to meet their loved ones at a café and would go on to propose their love and their intention to marry. While I do not have data to correlate how many such proposals would have been received at CCDs over the past 2 decades and how many were converted (!!!) to become marriages and how many would eventually become break-ups or even end up at divorces. But CCD played an important role in this real-life social networking.


The Greeting Cards industry was perhaps the biggest beneficiary because in the 90s, a large sized Greeting card would cost more than a Coffee at CCD (or any other equivalent such café, probably). There were variations in sizes – the shape of Alphabets, Cartoon Characters, pets and of course that of a heart. Archies, Hallmark and even UNICEF which worked closely with so many corporates for meaningful collaborations made a windfall during their peak years by encouraging patrons to buy greeting cards to wish one another. However, the proposition of exchanging cards became irrelevant over time, thanks to the advent and advancement of technology, especially with emails and early social sites like Orkut gaining popularity. Today, e-cards are a norm and there are hundreds of Apps which help users to create fantastic digital cards for various occasions and not just for Friendship Day, perhaps. However, CCD remains an icon for friendship and even their interiors / graphics inside the cafes portray young ones, what with the designs only getting more contemporary over the years.


From salons to cafes, restaurants to Malls, Friendship Day is a large and still untapped marketing opportunity. How I wish Marketeers create a larger than life consumption opportunity around this day which celebrates the spirit of Friendship & Camaraderie which traverses across professional and social boundaries. 

Wish people could discuss this over coffee – after all, A lot can happen over Coffee!